Alexhost Expert and User Insights by Alexhost Customers

Mal Win

von Polen |

11 Sep, 2023 | 22:09

1.0

Support criminal activity

I am reporting support for criminal activity through alexhost.com. The website supports criminal activities on the websites: fuckchaturgirls.com, webcam-record.com, manyrecs.com, etc., which illegally record people streaming on the chaturbate.com platform and share the recordings on their websites, earning a lot of money from it.

Guy Vilenski

von Vereinigte Staaten |

08 Jun, 2023 | 22:06

1.6

error 400 all the time

Every time I try and log on to the main page, I get an error 400 or 500 error where its all dark and the page not available looks like they are not protected from DDoS on their own servers which is pretty pathetic

Antworten Change review Hilfreich(2)

Official reply 09 Jun, 2023 | 14:06

Hello, Dear Guy Vilenski We use DDoS Protection in our services, please make sure that you have clean cookies and cache from your browser. Our website is fully working, we recommend you change the DNS also from your side. All pages of Alexhost is loading and working. Please contact us through ticket or livechat (using a VPN or Proxy), might be a issue from your side. Kindly Regards, Alexhost

roy miller

von Vereinigte Staaten |

08 Jun, 2023 | 05:06

1.0

Alex host being sued for potentially millions in damages

Beware of this company that is conducting illegal activities by ignoring DMCA requests. DMCA is an international law that is respected by most of the world. ALEX Host thinks they are clever and will make more money, but they will soon learn that you can fool some people some of the time, but you can't fool all the people all the time. the case is scheduled for a hearing on JULY 11, 2023, 9 am in MIAMI FLORIDA case number 2023-044790-sp-25. address 73 West Flagler Street, Miami, Florida. six-floor courtroom 6-4. If you think you are correct in your legal interpretation of applicable laws, you are welcome to raise them before a Judge and a court room that has jurisdiction over my matter.

Antworten Hilfreich(1)

Official reply 09 Jun, 2023 | 14:06

Hello, Dear Roy Miller. Alexhost fully respect customers privacy data. For this reason is required a court order to act. We respect the rules and laws of our servers are. Alexhost is not responsible for the actions of the customers in the servers and Alexhost can't rule what is true or false, this only can be made through law. Alexhost follows the law of Republic of Moldova, we only act with valid court order. If you have a court order please send or contact us. Thank you. Alexhost

Noe Markevich

von Vereinigte Staaten |

25 Apr, 2023 | 17:04

5.0

Best Hosting Company EVer

Making a decision on which hosting service to choose was a challenge for me. I had tried several others in the past, but each one came with its own set of problems, both minor and major. However, since switching to AlexHost, everything has been running smoothly. I am extremely satisfied with the quality of their service and couldn't be happier. Thanks to them, I am now able to prepare and launch new projects without any worries. I am grateful for the reliability and consistency that AlexHost has provided, and I am confident that they will continue to exceed my expectations. Thank you for being a trustworthy hosting partner. Recently i had ddos attacks and brute force on the website and they handled everything! Dont think twice if you need hosting for your websites! BEST AND CHEAPEST ON THE PLANET!

Service used: Shared - Hosting SSD-3

Arman Mishra

von Afghanistan |

03 Apr, 2023 | 00:04

1.0

Fraud and Fake Hosting Company

They claimed, they are offshore but not very slow hosting like worse then turtle totally sh*t offshore only myth for them, suspended my account now telling I violate terms, then why they claiming they're offshore

Antworten Change review Hilfreich(1)

Official reply 09 Jun, 2023 | 14:06

Hello, Dear Arman Mishra You should read our Terms of Service, specially Acceptable Usage Policy. Offshore doesn't mean that you can host illegal content like Phishing, Spam, Scam, Malware or anything like that. Before buying anything, contact us to know more about our services and products. Please open a ticket support and contact us to check what is going on. Best Regards, Alexhost

Service used: VPS - KVM VPS - 1

Ibraim Ganiev

von Ukraine |

27 Feb, 2023 | 16:02

1.0

Garbage VPS, kind of scam

VPS where you cannot install any VPN simply because any ports with UDP traffic are aggressively blocked. Support claims "It is our DDOS protection, we cannot turn it off" and asks you to wait indefinitely for their answer, and in a week the support ticket is closed automatically as if there was never such problem. Nothing on their website states anything about UDP problems and such aggressive blocks, so it is kind of scamming. You cannot know about it before you waste your money. There is no other VPS provider with such DDOS protection and service. Absolute garbage. Of course they don't do refunds.

Antworten Change review Hilfreich(2)

Maximilian Hetzner

von Niederlande |

18 Aug, 2022 | 03:08

3.2

DIe guten Zeiten sind wohl vorbei!

Ich bin ehrlich. Ich habe Alexhost.com gerne genutzt. Aber in letzter Zeit ist es einfach nur noch scheiße. Ich zahle monatlich bei Alexhost.com ca um die 400€ - 500 da ich freiberufler bin kaufe ich jeden 2. tag 2 -3 Server. Ich bekomme aber nur noch Probleme mit dem Hoster. Man kriegt manchmal garkein Server Zugang mehr , ACCESS DENIED. Obwohl man das Passwort direkt aus dem ALEXHOST.COM PANEL kopiert und einfügt. Und wenn es dann wieder funktioniert muss man feststellen das aufeinmal irgendwelche Module nicht mehr exitisieren oder ein andere Webserver installiert wurde.? Ich glaube nicht das dass der Geist Casper war. Der Support ist einfach so beschissen geworden. Nun funktionieren die Login daten nicht. Man kann sich nicht mal in Alexhost.com einloggen obwohl man da laufende Projekte / Server hat und meine Kunden sind sauer alle! Die Antwort vom Support: Man soll Cache leeren, komisch das alle Kunden von verschiedene PCs das gleiche Problem haben und im Forum auch darrüber diskutiert wird. ES liegt 100% Nicht an der Cache also löst endlich das scheiß problem. Der Support will mir schuld geben obwohl ich das Passwort zurücksetze und COPY PASTE mache steht Passwort incorrect. Unglaublich wieivel Zeit ich nun verloren habe, und meine Kunden sind alle sauer ich hab mir heute ein neuen Hoster gesucht. Statt das Problem zu lösen ist der Support einfach inkompotent und glauben Sie mir ich bin echt ein Kunde der nie den Support nötig hat. Aber bei Alexhost muss man ständig Support kontaktieren. Mal geht der Login nicht, mal gehen die Server nicht. Mal ist das Down. Ich muss aber ehrlich sagen das die mal besser waren und ich eig ganz zufrieden war aber aktuell no way

Service used: VPS - KVM VPS - 3

Official reply 18 Aug, 2022 | 20:08

Hallo Maximilian Hetzner Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten und die daraus resultierenden Auswirkungen. Wir hatten einige Probleme, ja, das müssen wir zugeben. Aber wir versuchen immer, es zu lösen. Diesen Monat gab es ein Problem mit dem Abrechnungssystem, das wir nicht kennen, aber wir versuchen, es so schnell wie möglich zu lösen. Leider können wir es nicht immer so schnell lösen. Und wir müssen ideale Lösungen finden, um es zu lösen. Was das Passwort betrifft, empfehlen wir Ihnen, Ihr Passwort zu ändern, auch wenn es offiziell ist, empfehlen wir Ihnen, das Passwort immer in Ihr eigenes und anderes Passwort zu ändern. Denken Sie daran, dass die Sicherheit Ihres Computers ebenfalls wichtig ist. Wir empfehlen außerdem, Ihren Computer zu scannen, da möglicherweise Malware darauf installiert ist. Dies ist keine Entschuldigung, aber Ihre Sicherheit ist auch wichtig. Auf diese Weise möchten wir die Situation lösen. Könnten Sie uns kontaktieren, indem Sie ein Support-Ticket eröffnen? Bitte geben Sie den Link zu diesem Feedback von hostadvice an. Damit wir wissen, wer Sie sind, und den Vorgang beschleunigen können. Kontaktieren Sie uns, wir wollen das Problem lösen und eine Lösung finden. Wir empfehlen auch, eine gute Police bei sich zu haben. In Bezug auf Server empfehlen wir immer, das Passwort zu ändern, eine gute Sicherheitsrichtlinie (Firewall) einzuhalten, SSH-Ports zu ändern und vieles mehr. Bitte öffnen Sie ein Support-Ticket und posten Sie den Link zu Ihrem Kommentar hier, damit wir wissen, wer Sie sind, und wir diese Angelegenheit so gut wie möglich lösen können. Alexhost entschuldigt sich für die entstandenen Unannehmlichkeiten. Wir wollen Kunden glücklich machen. Wir freuen uns von Ihnen zu hören. Vielen Dank, Alexhost

Ilker Caylak

von Türkei |

19 Apr, 2022 | 13:04

1.0

Their servers are very slow and constantly shutting down, You can't get a refund either

Their servers are very slow. 1gbps bandwidth is a lie! It made me feel like I was using slow dial-up internet from 2004! When you want to upload your website's 10 gb wordpress files from Filezilla program to the server, you wait exactly 9 hours! And on top of that, the upload is interrupted because the server is constantly crashing! I bought servers from a lot of server providers before, they were all very good, but I am having such a problem with this company. 1 core processor servers from other major server providers outperform this alexhost's 16 core processor servers. I'm telling from my experience! They did not fix the problem even though I opened a support ticket many times. I suffered a great loss as the server was constantly crashing and therefore my website could not be reached! Even though their website says refund up to 30 days, they do not refund your money in any way. When you open a support ticket, they only reply, "Please wait, we have forwarded your request to the appropriate department." Since March 29, they have not responded to my support tickets other than the above answer. The date I wrote this article is April 19, 21 days have passed since March 29, they have been doing nothing for 21 days! If you are going to buy a server from here, think 20 times and consider that you cannot get a refund!

Antworten Change review Hilfreich(2)

Official reply 18 Aug, 2022 | 21:08

Hi Ilker Caylak I think you were the person who commented on the forum right? If yes, then it has been resolved and we have demonstrated how we have good speeds. However, I have a brief explanation. Our 1Gbps network as such indicates is shared "shared" the term shared means that it is shared by customers. In other words, the 1Gbps port is shared (divided) by the clients. This means that the speed may have oscillations, variations. When something is shared it means that you can have 100Mbps, 400Mbps or 900Mbps or 200Mbps or whatever speed, because 1Gbps is shared. As explained, there is the possibility of having 1Gbps dedicated, in which it is paid. This is due to the development of our country as well. We can show that it is possible to have optimal speeds with us. Contact us by opening a support ticket. And send the link your comment (feedback) from hostadvice and we'll show you what we did. We apologize for this situation. We wait. Best Regards, Alexhost