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This review is spot on!!! I was going to say the same thing, i looked into it and their gateway was blocking all traffic from my provider for some reason. So the site would be up depending on what provider i used. Terrible hosting facility, terrible support response.... STAY AWAY FOR SURE, check out liquidweb or another provider.
I have my domain with DirectNIC. My nameserver with a content provider. This firm changes the email server with an announcement the night before, on a Thursday, no other notice. My content provider has 24 hour turn around, so my email is down on Friday morning when I awake and it remains down all weekend. How does this firm not give reasonable notice to people trying to run a business! Today contact customer support and the guy tells me I am wrong when saying there is an issue with their outgoing mail server. Great support, tell your customer they are wrong and then he wouldn't accept my feedback that he should listen to customer. DirectNIC also uses a security tool that quarantined large google server due to some single email user creating a problem. I had three clients unable to email me for several days. Appears DirectNIC uses a very unreasonable approach to security, they could have blocked the user and not the few hundred thousand gmail users on that server. Just bad across the board.
I have bought a .DEV domain from Directnic, expecting everything to work smoothly. After the registration I encountered an issue where I couldn't change the Nameservers for my domain. After that, I contacted their Livechat support and the kind Brian answered and said that I wouldn't be compensated for the time loss and they need to contact the .DEV registry for exploring this issue. He stated that it should only be a few hours and I could take that, not a big deal, it's a new extension and there could be issues. I contacted them again around 5 hours later, which is very reasonable considering I needed the domain to be up and running in 3 hours, and then I met Jeff, the less kind and less professional support agent Directnic had to offer. Basically, he was offering no solutions throughout our conversation and was still disagreeing to compensate me. The only solution he offered was for me to wait 5 days for a transfer to another registrar resulting in me paying double registration fee and waiting 5 days, which is no good to anyone, at the end he said sorry and I requested to speak to a manager, then he simply wrote "Bye" and ended the chat. Chat logs are posted with this review for your convenience. Stay away!
Through the years, DirectNIC has provided us excellent service, support and pricing for hosting and domain registration. I have had no reason to look for an alternate hosting provider – albeit, we only have a few modest sites. Access and control of some features has become more convoluted in the past few years. Thusly, I might not recommend DirectNic hosting to a complete novice, but if one is minimally cognizant of web development; then all the standard tools are available. After using other registrars (and being beat over the head with the hard sell) I've moved all our domains to the civility of DirectNic and neever looked back.
In the long run – it would be hard to be more pleased with a tech company.
No longer a good choice for novice, quite difficult to navigate and requires expert knowledge. Pricing is above average with lower pricing hidden. SSL is not included. Once you pay, you are locked in for a year. Very slow and unrealibile customer service, giving contradicting answers.
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