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I use Nexcess for my Clients' managed Wordpress Hossting. Their platform and features are top notch and their support is excellent. There people are always friendly and knowledgeable.
We wanted to host a blog with nexcess but it was a terrible experience. First of all there is no support at all. Even the cheapest hostings gives much better support. They reply tickets in minimum 8-10 hours. If your site is down and you are waiting for support to reply, good luck to you. Most of the time they dont even read your request fully so it would take several tickets to solve the simplest issue which would take days.
Today I noticed their wordpress installation changed our domain to their local domain itself for no reason. Our domain was redirecting to some very very long subdomain on their site for over a month. All articles and some newly articles are indexed on this ugly domain. Our domain got terrible serch index errors, redirect errors etc. And all ordered ne articles are published on this domain. We noticed that and they didnt even say sorry.
Its a SEO nightmare also page speeds aren’t better than any other cheap hosting company..
Never ever go with them. Their advertising and promissed features etc are fantastic and I thought if the price is that high it would be really good. For 20 years Im hosting many many sites in many many hosts and nexcess is one of the worsts.
Nexcess offers the Nexcess Client Portal as an alternative to the cPanel, bundled with all of its hosting plans. It’s a custom hosting admin panel that is just as powerful; it has thousands of licenses in production and expects to increase that number by thousands more in the coming months.
, and StellarWP are all part of the Liquid Web Family of Brands.
Is Nexcess a reliable web hosting provider?
Yes, Nexcess is a reliable host with a 100% uptime guarantee. It has eight data centers (three privately owned) carefully chosen for security, performance, and strategic positioning. Nexcess’s data centers are also PCI compliant, with additional redundancies and a 24/7 support team.
Does Nexcess provide good customer support?
Nexcess is superior regarding customer support. It provides for a comprehensive Knowledge Base, Live Chat, Email, Phone Support, and a Ticketing system. You can expect instant support and friendly live chat agents.
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