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Me tiré dos dias para que funcionara correctamente el servidor cloud. El soporte solo estaba hasta las 18 horas. No sabian nada de los que le preguntaban, o sea, poco profesionales y mal educados. Tuve que cancelar mi plan a sabiendas que no voy a recuperar el dinero.
Absolutely abysmal Support. Really so very very bad,
a) Their service purchasing process is buggy, unable to create the correct configuration and their web page menu, which shows the headings but not the actual items below is a joke.
b) We were charged automatically for a service that we did not order. After submitting a request for a credit, which took 4 days to respond to, it took another 2 days to "investigate" and then another 2 days to get our money back.
Then if that wasn't bad enough, we got another invoice and automatic charge to our account just a few days later, for the same screw up they just fixed, !! So again we had to go through the same process of complaining and waiting - and more waiting.
c) We then had a server problem which was Urgent. No one was available locally, on a Friday, so we made contact with Singapore. While the chap we spoke with was pleasant and helpful, and he communicated with us consistently and "expedited" our service request - 4 days later it was still "unassigned" and still a problem. Absolutely appalling.
d) Their Billing system is a joke. Information "unavailable" is often seem on the screen, and there is little correlation between screen and information. Very amateurish.
If you are in Australia, you can forget and Sales pr Technical support, it just does not exist, even if you want to spend money you can't find anyone to talk to. It's ludicrous.
Bottom line - If you want a service that is on the cheaper side and willing to gamble, try OVH.
If you want any form of Sales support or Technical support, best to look elsewhere.
I have been with OVH for 6 or 7 years, the service of the servers in second to none. However the customer support in Spain is the worst I have dealt with in 20 years of hosting. The whole support staff needs re-educating or firing, because they haven't got a clue how to deal with customers. If you really need support - steer clear of OVH in Spain. Such a pity because the servers are great.
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