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Powweb was unfriendly, condescending and poorly run. Issues with website and email. Abruptly shut down my account.
Powweb had my website as 'unsecured' preventing people from clicking on it. I had to fix that along with other issues. Final straw was when they shut my email down without any warning. I chatted with rep, she/he sent redundant instructions that was way off from what it should have been. Then finally they stated 'lack of payment,' but I hadn't been notified to renew. Chat customer service rep. stated I had been sent an email a day before they shut it down. It was an empty email sent by sales, no attachments no subject. They were not helpful, just attitude from them. No apologies and I was told it would be over $100 to reinstate my account. I had to open my old account with Go Daddy w/o website, just to keep my emails going. Lost about a weeks worth of emails due to their lack of customer care and due diligence. Very poorly run, don't go there!
I have Installed wordpress . IT took me 4 hours because the job get inv queue. after contacting support that issue resolve after two hours more. then i try to upload theme and server error apears like shit. Very disgusting server.
We are client from 15 years and i never get a bad and not professional service like this hosting, full of bugs, support customer so impolite and not prepared ,every day happen something new .and TODAY i can confirm it , i record all chat with the customer support and i will share online asap .Stay far away from this ....
Trust me. They will hustle you for everything. Including infecting your files and tell you to buy their protection. They can suspend your account for their own malicious activities and put you on hold for 48-72hrs. You heard right. Every single issue take 48-72hrs to resolve.
POWWEB should not be allowed to provide services to individuals or organizations AT ALL - this is not a reliable business partner - if you just want to do a private website it may work for you - but never ever trust them when it comes to serious business. They are not the cheapest, nor the fastest or at the latest - they are just there to cash up as long as there are no issues - but if you ever have a problem - they aren't able/willing to solve it. They'll push you to create a new account and pay again - and yet you will have to keep waiting endless and the problem will never get solved. After being a powweb client for over 20 years they suspended my account apparently because one of my domains, registrered with POWWEB, 17 Years ago - all of the sudden - after SEVENTEEN YEARS - hosting the same website, same regirstrar info- so literally 17 years being everything exactly the same - all of the sudden it was not anymore in compliance with their terms of services - and rahter than send me a courtesy email, to inform me and request to remove the domain from the server, or even themself removing it - NOPE - they just suspended my entired account without any previous notice - it has been almost a month, I have 7 other business accounts hosted at that server - all in compliance and all of them are still down - They pushed me to create a new account and obviously pay again for it the full amount - what I also did - and 4 days later - my websites are still down - the only thing you hear from the customer support is that they are very sorry for the inconveniences - they are working hard - and I should keep waiting. So - my recommendations - if you are looking for a serious reliable business partner - STAY AWAY FROM POWWEB.
I have been hosting my website since 2009, and 28 December 2020 they deleted my account without any notification to the admin account, they said they can restore my website and asked me to create a new account, I paid for the new account now they are saying that they can’t restore the website as it already over more the 14 days and they don’t have the data, I lost my website for ever. I asked them to forward all the email notifications sent to me before deleting the account they said since the account was deleted, they don’t have that info as well. I have not received any notification from them, I did an email trace in my exchange server and found no email from POWWEB. How to go forward? Unfortunately I do not have a back up of the website as we were paying the backup service of our website data as well. I suggest no one take their service
I have been with this company for nearly 20 years. Just paid $170 for a year of hosting. Too much in my opinion. I'm kind of a brand loyal person but when my clients start off at 50 bucks a year then freak out a few years later and get a bill for $170 for a year of hosting its time to recommend a new hosting service. I really have never had any problems with their service just the big price hike after the initial signup price. When they got bought out was when I really started to notice this.
I have been using PowWeb for 13 years (since 2006) and my experience has been all positive. There is virtually no down time, and their IMAP email service has been reliable and meets all of my needs. On the rare occasions that I have had to contact the Support Department, my issues were resolved in a reasonable amount of time. I have one website and four email addresses, so perhaps my needs are less complex than some of the other customers with the negative reviews, but my experience with PowWeb has been quite good.
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