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Arvixe vs Memset

Comparison
Verglichene Optionen Arvixe besuchen Memset besuchen
Preisgestaltung
23 Hosting-Pläne 6 Hosting-Pläne
Einstiegspreis 3,45 € / Monat 151,33 € / Monat
Kostenlose Domain Ja Nein
Gutscheine Nein Nein
Nutzerbewertungen
1.9
2.2
Zuverlässigkeit 1.7
1.0
Preisgestaltung 2.3
3.0
Benutzerfreundlichkeit 1.8
4.0
Support 1.5
1.0
Funktionen 2.0
2.0
Nutzerbewertungen
190 Bewertungen 1 Bewertung
Neuste positive Bewertung
Great support
Ma. Paulina Francesca Del Mundo,
9.2
I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a backup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons... Mehr : a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting. Weniger
No reviews yet
Neuste negative Bewertung
Arvixe Worst Ever.
Harris Kapur,
2.0
To Whom It May Concern
We have been held as a hostage by Arvixe, Arvixe has blocked our access to all our company data, our emails, all the online tools we have been running on our websites for 300+ customers of ours.
As an o... Mehr rganization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.
Our Account has been suspended due to a billing issue. Our account was created six years back when we had Mr. Soni as one of our partners and the account was created using his credit card (not on his name). Now when Mr. Soni has left our organization, Arvixe has automatically charged a six years old credit card which was not supposed to be charged for the invoice amount $229.42. Unaware of the charge Mr. Soni disputed this transaction and we weren’t informed about the same by Arvixe billing team, without reaching out to us and being completely inconsiderate about how severely it could affect our business ARVIXE TEAM suspended our account.
We have been asking for our account access for over 3 days so we can pay our invoices to take our account out of suspension but no one is there to take care of it. They just have a chat client, no phone or email address to address this issue directly. After chatting with their agents, we have always been asked for the same documentation over and over that we have submitted every time. After every submission we have been assured that someone will get back us to take the updated payment info but no one ever emailed or called to take the payment. This is happening 5 times in every 24 hours.
To take our account out of suspension, we have been requesting and cooperating with Arvixe chat support executives which are overseas, we have also provided all the required proofs, yet no action has been taken. We haven’t been able to login to our account. We have tried to reach out several times to the billing team to make the required payment but no response. We have never seen a company who doesn’t even have representatives to even accept the payment.
We have been facing this issue for over 3 days now – our sites, online customer tools, emails and all our data is inaccessible. We are suffering extensive Business Losses due to the unprofessionalism of ARVIXE TEAM. We provide services to more than 700 hotels and due to this suspension, we aren’t able to provide any tech support and are refunding all our customers due to no service. So far we have incurred $7800.00 in loss of revenue because of these documented refunds.
We've been waiting since 23rd February to present but still there is no response from Arvixe.
Attached are all the proofs that I have been continuously submitting to the ARVIXE SUPPORT TEAM.
Thanks
Harpreet Singh Kapur
Owner
Minds At Development LLC
COPY TO:
State Farm Insurance
Bureau of Consumer Protection, Division of Trade and Consumer Protection
Wisconsin Department of Agriculture, Trade and Consumer Protection
Arvixe Legal Department
Attorney Cook Office
Weniger
Gone downhill in recent years!
Brendan Mullan,
4.4
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed.
Over the last two years the downtime increased and customer service qual... Mehr ity dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
Weniger
Shared Hosting
8 Pläne von {{von}} bis {{bis}}
Nein
Unter 4 $

PersonalClass

4,00 € / MO
  • Speicherplatz: Unbegrenzt
  • Bandbreite: Unbegrenzt
  • Bedienungsfeld: cpanel
PersonalClass-Plan ansehen
Nein
Unter 8 $

PersonalClass Pro

7,00 € / MO
  • Speicherplatz: Unbegrenzt
  • Bandbreite: Unbegrenzt
  • Bedienungsfeld: cpanel
PersonalClass Pro-Plan ansehen
Nein
Mehr als 10 $

BusinessClass

22,00 € / MO
  • Speicherplatz: Unbegrenzt
  • Bandbreite: Unbegrenzt
  • Bedienungsfeld: cpanel
BusinessClass-Plan ansehen
Nein
VPS
4 Pläne von {{von}} bis {{bis}}
Nein
Unter 4 $ Nein Nein
Unter 8 $ Nein Nein
Mehr als 10 $

VPS CLASS

40,00 € / MO
  • Speicherplatz: 50 GB
  • Bandbreite: Unbegrenzt
VPS CLASS-Plan ansehen
Nein
Dedizierten Server
8 Pläne von {{von}} bis {{bis}} 6 Pläne von {{von}} bis {{bis}}
Unter 4 $ Nein Nein
Unter 8 $ Nein Nein
Mehr als 10 $

Xeon E3-1220 V2 3.1GHz, Turbo 3.5 GHz

128,70 € / MO
  • Speicherplatz: 128 GB
  • Bandbreite: Unbegrenzt
Xeon E3-1220 V2 3.1GHz, Turbo 3.5 GHz-Plan ansehen

1U 1xQuad-Core

175,46 € / MO
  • Speicherplatz: 1 TB
  • Bandbreite: Unbegrenzt
1U 1xQuad-Core-Plan ansehen
Cloud Hosting
3 Pläne von {{von}} bis {{bis}}
Nein
Unter 4 $ Nein Nein
Unter 8 $ Nein Nein
Mehr als 10 $

Basic

108,00 € / MO
  • Speicherplatz: 150 GB
  • Bandbreite: Unbegrenzt
Basic-Plan ansehen
Nein
Data Centers
2 von 6 2 von 6
Nordamerika Ja Ja
Europa Nein Ja
Asien Ja Nein
Ozeanien Nein Nein
Südamerika Nein Nein
Afrike & Mittlerer Osten Nein Nein
Support-Dienste
5 von 6 3 von 6
Live-Chat Ja Ja
Telefonischer Support Ja Ja
E-Mail-Support Ja Ja
Forum-Support Ja Nein
Videoanleitungen Nein Nein
Grundwissen Ja Nein
CMS-Support
5 von 9 2 von 9
WordPress Ja Nein
Managed Wordpress Nein Nein
Joomla Ja Nein
Drupal Ja Nein
Magento Ja Ja
Fantastico Ja Ja
Softaculous Nein Nein
PrestaShop Nein Nein
Zen Cart Nein Nein
OS Support
2 von 2 2 von 2
Windows Ja Ja
Linux Ja Ja
Sprachen Support
2 von 7 0 von 7
PHP Ja Nein
Java Nein Nein
Python Nein Nein
Node.js Ja Nein
Django Nein Nein
Perl Nein Nein
Ruby on Rails Nein Nein
Datenbank Support
1 von 3 0 von 3
MongoDB Nein Nein
MySQL Ja Nein
PostgreSQL Nein Nein
Zahlungsarten Support
3 von 6 0 von 6
PayPal Ja Nein
Kreditkarte Ja Nein
Skrill Ja Nein
Banküberweisung Nein Nein
Webmoney Nein Nein
Bitcoin Nein Nein
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