CanSpace Solutions vs Site5 2020

ed 'managed' provider to upgrade us to CentOS 7 and told us we were out of luck. I decided to move over to CanSpace and they had our VPS fully migrated and running (over 20 sites) within 5 hours of me signing up. Not only are we paying WAY less, but we are running the latest version of everything now, and all of our sites are running at least twice as fast as before. Even when I had the smallest of issues with one of the sites on the VPS the CanSpace team had things solved within minutes. I am extremely impressed so far and they definitely deserve this positive review.

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

unktionieren Supportticket sowie Chat nicht mehr! Schreibt man Sie direkt per mail an, wird man auf deren eigene Systeme verwiesen um diese zu berichten/klären, den unter der Mailadresse gibt es kein Support und deren Ticketsystem klappt auch nicht, also pech für den Kunden. Es wird auf normale Emails nicht geantwortet!
Die Leistung wurde immer schlechter von Monat zu Monat. Laut WordpressStats sind auch meine Seiten mehrmal am Tag Offline gewessen, meistens nur einige Minuten, doch trotzdem ein NOGO vorallem wenn es jeden Tag mindestens 2mal vorkommt!
Buchungen kammen im Monat des öfteren 2mal und in der letzten Zeit, sogar 2 Rechnungen in einem Monat (1x Aktuelles & 1x für kommendes) Fehlbuchungen oder andere Anregungen werden ignoriert.
Schade für Site5 ich habe das Unternehmen immer geschätzt, war immer toller Support und toller Service, jedoch seit ca 1 Jahr der größte Bullshit im World Wide Web geworden, können sich mit Strato und 1 und 1 die Hand geben. Der Profit ist in den Vordergrund getretten und da die meisten Webseitenbetreiber sowieso keine Ahnung haben, kann man das mit dennen machen.