Bewertungen und Expertenmeinung über Hetzner Online

Basierend auf 73 Bewertungen in 5 Sprachen
6.6
Gut

Punkte von Kunden für Hetzner Online

  • Reliability
    6.5 / 10
  • Pricing
    7.5 / 10
  • User Friendly
    6.4 / 10
  • Support
    6.1 / 10
  • Features
    6.5 / 10

Detaillierte Punktzahlen / Zusammenfassung

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Sprache
Das Vertrauen unserer Benutzer hat oberste Priorität #1 bei uns! Daher können Hosting-Unternehmen nicht bezahlen, um Bewertungen zu ändern oder zu löschen.
Nur 3 Hetzner Online Bewertungen sind verfügbar in in Deutsch. Wenn Sie auch Bewertungen in anderen Sprachen sehen möchten, klicken Sie hier
Andreas Fröhli
Österreich
  • Zuverlässigkeit 2.0
  • Preisgestaltung 6.0
  • Benutzerfreundlichkeit 2.0
  • Support 2.0
  • Funktionen 2.0
2.8

Schlechtester Kundensupport der letzten 10 Jahre

Verwendeter Dienst: Shared
Der dedicated Server von Hetzner lief ohne Probleme für die ersten 2 Monate, danach hatte ich immer wieder Probleme mit unbegründeten Restarts, wobei ich jeweils mehrere Tage an Datenproduktion verloren habe. Schliesslich hat es j...Weiterlesen
user avatar
Andrea
Hi Andreas, es tut mir sehr leid, dass Sie mit unserem Kundenservice unzufrieden sind. Der Kundensupport bei unseren Dedicated Root Servern ist leider nur begrenzt, da wir für Kunden, die mehr Hilfe bei der Konfiguration usw. oder...Weiterlesen
Martin H.
Deutschland
  • Zuverlässigkeit 6.0
  • Preisgestaltung 4.0
  • Benutzerfreundlichkeit 6.0
  • Support 2.0
  • Funktionen 6.0
4.8

Attraktive Preise aber sehr schlechter Kundenservice

Verwendeter Dienst: Dedizierten Server
Hetzner lockt vor allem durch sehr attraktive Preise im Bereich der dedizierten Server. So bekommt man in den Standardkonfigurationen viel Hardware zu einem vertretbaren Preis, sofern man keine Sonderwünsche hat.

Der günstige P...Weiterlesen
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Andrea
Hi Martin, es tut mir sehr leid, dass Ihre Erfahrungen mit unserem Kundenservice so negativ waren. Da wir immer versuchen unseren Kundenservice zu verbessern, würde es uns sehr weiterhelfen zu sehen was in dem Fall genau falsch li...Weiterlesen
Christian Müller
Deutschland
  • Zuverlässigkeit 10
  • Preisgestaltung 10
  • Benutzerfreundlichkeit 10
  • Support 10
  • Funktionen 10
10

Seit drei Jahren störungsfrei

Verwendeter Dienst: Dedizierten Server
Seit drei Jahren haben wir unseren Root-Server bei Hetzner. Seitdem gab es keine einzige Störung.
Den Support mussten wir nur bei der Einrichtung bemühen, da gibt es nichts negatives zu berichten.

Wir verwalten den Server zu 100% selbst und sind für die Konfiguration selbst verantwortlich.
Jason Ashton
Vereinigtes Königreich
  • Zuverlässigkeit 2.0
  • Preisgestaltung 2.0
  • Benutzerfreundlichkeit 2.0
  • Support 2.0
  • Funktionen 2.0
2.0
NEU

Disables servers due to a SINGLE complaint.

Verwendeter Dienst: Dedizierten Server - EX41-SSD
Hetzner disabled my server due to a single copyright complaint.

My site had over 2 million pages. It had been running for 2 years with ZERO issues.

Hetzner received ONE copyright notice and disabled the server. This caused a...Weiterlesen
user avatar
Katie Snow
Hi Jason, I'm sorry that you feel unfairly treated. However, if I know our abuse team, they probably gave you a chance to remove the copyrighted material. They tend to only cancel servers from people who do not cooperate with them...Weiterlesen
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jason
I did not have any copyrighted material on my website. Someone submitted an incorrect copyright claim. Hetzner always automatically assumes the person who sends the copyright claim is correct and is telling the truth. They always ...Weiterlesen
user avatar
Katie Snow
Jason, Did you respond to our abuse team's message in a timely manner? If not, our team assumed that you were not cooperating, and that is why your server was blocked. To protect the public, our team must respond quickly to abuse complaints. --Katie, Marketing
user avatar
Jason
I replied 55 minutes after receiving the abuse email.
Louise S. Pedersen
Dänemark
  • Zuverlässigkeit 2.0
  • Preisgestaltung 2.0
  • Benutzerfreundlichkeit 2.0
  • Support 2.0
  • Funktionen 2.0
2.0
NEU

Horrible Service!

Verwendeter Dienst: Shared
Recently I ordered, or attempted to order a dedicated server through Hetzner. I was recommended this company by a friend, for their good support and service.

However, something in the initial order process may have gone wrong -...Weiterlesen
user avatar
Katie Snow
Hi Louise, I am very, very sorry for your negative experience. Our team did not tell you the reason for your account's rejection on purpose. It is our policy not to tell customers the reason. Why...?

We find that being less tra...Weiterlesen
John Haney
Vereinigte Staaten
  • Zuverlässigkeit 2.0
  • Preisgestaltung 2.0
  • Benutzerfreundlichkeit 2.0
  • Support 2.0
  • Funktionen 2.0
2.0
NEU

BAD COMPANY, CRIMINAL ENTERPRISE, DISTRIBUTES MALICIOUS CODE AND ROOT KITS

Verwendeter Dienst: Shared
This rogue company is hosting international bots that spam root kits and malicious code to stolen email addresses. It is a criminal enterprise and should be shut down by Interpol.
user avatar
Katie Snow
Hi John, I am sorry that you have received spam from one of our customers. Please take a few quick minutes to send us an official abuse report. https://abuse.hetzner.com/issues/new?lang=en You will then receive an automated respon...Weiterlesen
M. Sébastien
Frankreich
  • Zuverlässigkeit 10
  • Preisgestaltung 10
  • Benutzerfreundlichkeit 8.0
  • Support 8.0
  • Funktionen 8.0
8.8
NEU

Problem solved

Verwendeter Dienst: Dedizierten Server - EX41S
Today I give an opinion because the support does not communicate with customers, so it is difficult to solve a problem.

Yet this is a pity, because the home servers hetzner sound very good.

I ordered a server for a local cus...Weiterlesen
Today I change my comment following the return of the technical support of Hetzner, who finally answered my support ticket, hetzner to find a solution to the problem and I thank them.

We must admit that they are very good at providing quality services at a price they can control.
user avatar
Katie Snow
Hi Sebastian, I do not mean to be read, but I am not 100% sure that I have understood your comment. I think maybe you used an online translator to write your comment, because it is difficult to read.

Do you have a ticket numbe...Weiterlesen
user avatar
M. Sébastien
Hello,

Thank you for your return, yes I use Google translate to translate the commentary.

But I will change my comment, I finally received a favorable feedback on my situation, and I am so happy, a person from your home writ...Weiterlesen
user avatar
Katie Snow
Hi Sebastien, I am glad to hear that my colleagues were able to help you out! Enjoy your new server! --Katie
Sam Redfern
Irland
  • Zuverlässigkeit 4.0
  • Preisgestaltung 10
  • Benutzerfreundlichkeit 8.0
  • Support 6.0
  • Funktionen 6.0
6.8

Hetzner dedicated server: Great. Hetzner Cloud: Far too many outages

Verwendeter Dienst: VPS - CX10
I've been a long-term customer of Hetzner (since around 2009) and their dedicated servers are fantastic. Unfortunately their cloud servers are not.. I've had a cloud package with them for a few months now and it's been constantly plagued by network outages.
user avatar
Katie Snow
Hi Sam, Thanks for the positive feedback on our dedicated servers and also for your honest feedback on our cloud servers. I will make sure to pass on both to my colleagues. --Katie, Marketing, Hetzner Online
user avatar
Sam
I feel a bit bad about the reliability rating I gave in a way.. for dedicated servers, it would be 5/5.
user avatar
Katie Snow
Thanks for that Sam, I'll make sure to pass that on, too. We appreciate it! --Katie
Angel J.
Mazedonien (EJR)
  • Zuverlässigkeit 8.0
  • Preisgestaltung 10
  • Benutzerfreundlichkeit 8.0
  • Support 4.0
  • Funktionen 8.0
7.6

Deleted my servers cause I missed a €0.46 invoice

Verwendeter Dienst: VPS - CX10
New customer, barely been with them for one month and they already cancelled my contract and deleted my servers cause I missed their unpaid invoice email of lousy €0.46. ONLY 1 email, they didn't send a reminder or a warning email...Weiterlesen
New customer, barely been with them for one month and they already cancelled my contract and deleted my servers cause I missed their unpaid invoice email of lousy €0.46. ONLY 1 email, they didn't send a reminder or a warning email...Weiterlesen
user avatar
Katie Snow

Hi Angel, Thanks for your feedback. Is it possible that you were a new customer when this issue with the invoice occured? We tend to be overly careful with new customers regarding invoicing. The reason is that our low prices at...Weiterlesen
Ray B.
Brasilien
  • Zuverlässigkeit 2.0
  • Preisgestaltung 8.0
  • Benutzerfreundlichkeit 2.0
  • Support 2.0
  • Funktionen 2.0
3.2

Beware! Don't get too enticed by their low price

Verwendeter Dienst: Dedizierten Server
After order is confirmed (and they take your credit card information and personal information) you receive a surprise email asking for you to scan your *passport* and send to them by *email*. No alternative way or method to certif...Weiterlesen
user avatar
Priyank
Passport as ID proof is pretty common for Hosting Providers to ask for. They are answerable to their government in case any illicit activity happens through their data centers. So the hosts deserve some basic but reliable KYC (Kno...Weiterlesen
user avatar
Katie Snoq
Hi Ray, Since it seems that I've already responded to one of your messages about our ID procedures, I'll try not to repeat myself.

Customers are naturally free to choose one of our competitors if they do not wish to send ID so...Weiterlesen
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Mash
Hi, just saved me some money here, thank you. I don't see why you asks people for Id's. Whatever, there are more services there. Thank you for saving me time and money :)
user avatar
Katie Snow
Hi Mash, We ask for IDs because our low prices unfortunately attract spammers and scammers. If we are not careful about which new customers we accept, this leads to abuse. We have a responsibility to protect other people on the In...Weiterlesen
Tolgahan cehreli
Türkei
  • Zuverlässigkeit 10
  • Preisgestaltung 10
  • Benutzerfreundlichkeit 10
  • Support 10
  • Funktionen 10
10

One of a greatest ever

Verwendeter Dienst: Dedizierten Server - PX61-NVMe
I started using hetzner few days ago, i can say that hetzner is far above the others. I tried cloud vps first and switched to dedicated servers to try, everything is amazing. Prices are affordable, service is solid, support is fas...Weiterlesen
user avatar
Andrea
Hi Tolgahan, Tank you for your 5 star rating! We are very happy that you are enjoying your Dedicated Root Server and we hope that you keep having fun with it! We also thank you for your honest criticism of the user interface. I will certainly pass this on to our technicians. --Andrea
Wojciech Kiczma
Polen
  • Zuverlässigkeit 10
  • Preisgestaltung 10
  • Benutzerfreundlichkeit 10
  • Support 10
  • Funktionen 10
10

Rock solid

Verwendeter Dienst: Dedizierten Server - EX40-SSD
Moved from OVH Polska
I have been a Hetzner customer for over a year, I have used root servers (EX40-SSD and EX61-NVMe) and some cloud instances, and during that time I have never had any problems or downtime. I am very impressed and I can recommend He...Weiterlesen
user avatar
Andrea
Hi Wojciech, Thank you very much for your feedback. We are so pleased to hear that you're happy with our Dedicated Root Servers and with our Hetzner Cloud and hope that you have fun with our products in future! --Andrea
Harri Paivaniemi
Finnland
  • Zuverlässigkeit 10
  • Preisgestaltung 10
  • Benutzerfreundlichkeit 6.0
  • Support 6.0
  • Funktionen 6.0
7.6

Cheap and works

Verwendeter Dienst: VPS - CX10
Moved from Sigmatic
Have been using Hetzner for 2 years, first a server in Germany and now a cloud server in Finland. No problems, uptime is increasing. Hetzner is somehow odd and needs little bit time to get used to it but it's ok after u get familiar with it. Anyway nothing to complain for this price.
user avatar
Katie Snow
Hi Harri, We're glad to hear that you've been using our servers for 2 years and are a happy customer. Thanks for helping to spread the positive word about us! If you're interested, we also publish news about Hetzner Cloud and Hetz...Weiterlesen

Preisgestaltung

Dienst Preisspanne
Gemeinsam verwendetes Hosting 1,48 € - 15,51 € Angebote ansehen
VPS 3,62 € - 46,30 € Angebote ansehen
Dedizierten Server 36,19 € - 231,04 € Angebote ansehen
Die Leistungen und Preise stammen von www.hetzner.com

Hetzner Online Expertenbewertung 2018

Geschrieben von: Michael Lavnduski

Hetzner Online Wertung

  • Zuverlässigkeit
    5 / 10
  • Preisgestaltung
    9 / 10
  • Benutzerfreundlichkeit
    3 / 10
  • Support
    6 / 10
  • Funktionen
    5 / 10
5.6
Bewertet mit von Michael Lavnduski

Deutsches Hosting Unternehmen

Hetzner ist ein Hosting Unternehmen mit Sitz in Deutschland. Das Unternehmen hat anscheinend einige Preise gewonnen, darunter der GreenIT best Practice Award 2011, Bayerns beste 50 in 2012, und EMEA 2012 Finalisten. Abgesehen davon ist ihre Webseite jedoch sehr einfach und schlecht gestaltet, was nicht so gut ist. Sie bieten eine Vielzahl an verschiedenen Diensten an, die wahrscheinlich deine Ansprüche erfüllen und ihr Hosting Standort ist Deutschland, was für viele Unternehmen gut ist, die dieses Land oder Europa generell targeten.

Uptime & Reliability

Vergleichen
5

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Vergleichen
5

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Vergleichen
6

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Vergleichen
9

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Hetzner Online besuchen Pakete & Preise ansehen

Hetzner Online Preise, Angebote & Eigenschaften - 2018

Hosting-Angebote mit gemeinsamer Nutzung anzeigen

Name des Angebots Speicherplatz Bandbreite Seitenanzahl Preis Score
2 GB 10.24 GB Unbegrenzt 1,48 € 2.0
10 GB Unbegrenzt Unbegrenzt 3,82 € 2.0
25 GB Unbegrenzt Unbegrenzt 7,72 € 6.6
50 GB Unbegrenzt Unbegrenzt 15,51 € 8.8

VPS-Hosting Angebote

Name des Angebots Speicherplatz CPU RAM OS Preis Score
25 GB 1 Kern 1 GB 3,62 € 5.9
50 GB 2 Kerne 2 GB 6,41 € 2.8
100 GB 2 Kerne 4 GB 11,04 € 10
200 GB 2 Kerne 8 GB 18,46 € 6.6
400 GB 4 Kerne 16 GB 27,74 € 6.6
600 GB 8 Kerne 32 GB 46,30 € 10

Dedizierte Server-Pakete

Name des Angebots Speicherplatz CPU RAM OS Preis Score
3.91 TB 4 x 3.40GHz 32 GB 38,21 € 2.0
480 GB 4 x 3.40GHz 32 GB 46,00 € 10
3.91 TB 4 x 3.40GHz 32 GB 53,79 € 6.6
7.81 TB 4 x 3.40GHz 32 GB 36,19 € 6.6
1000 GB 4 x 3.40GHz 32 GB 36,19 € 6.6
3.91 TB 4 x 3.40GHz 64 GB 36,19 € 8.8
500 GB 4 x 3.40GHz 64 GB 36,19 € 6.6
7.81 TB 4 x 3.40GHz 64 GB 45,47 € 6.6
1000 GB 4 x 3.40GHz 64 GB 45,47 € 6.6
7.81 TB 4 x 3.60GHz 64 GB 54,75 € 6.6
960 GB 4 x 3.60GHz 64 GB 54,75 € 6.6
1 TB 4 x 3.60GHz 64 GB 54,75 € 10
3.91 TB 6 x 3.50GHz 128 GB 85,00 € 6.6
480 GB 6 x 3.50GHz 128 GB 85,00 € 6.6
7.81 TB 6 x 3.50GHz 256 GB 108,38 € 6.6
960 GB 6 x 3.50GHz 256 GB 108,38 € 3.6
23.4 TB 4 x 3.40GHz 32 GB 64,02 € 6.6
58.6 TB 6 x 3.50GHz 64 GB 156,80 € 6.6
87.89 TB 6 x 3.50GHz 128 GB 231,04 € 6.6
960 GB 6 x 3.50GHz 64 GB 101,14 € 6.6
960 GB 8 x 2.10GHz 64 GB 119,70 € 6.6
960 GB 8 x 2.10GHz 128 GB 175,25 € 6.6
200 GB 2 Kerne 8 GB 45,47 € 6.6
5.86 TB 4 x 3.40GHz 16 GB 77,19 € 6.6
480 GB 4 x 3.40GHz 16 GB 77,19 € 6.6
7.81 TB 4 x 3.30GHz 32 GB 100,58 € 6.6
480 GB 4 x 3.30GHz 32 GB 100,58 € 6.6
1000 GB 6 x 3.20GHz 64 GB 123,97 € 6.6

Server-Standorte

Nürnberg

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