I share my experience with you, a couple of months ago I made a sponsorship with said company for a gaming community project with quite a few members,
... they were interested and we made the contract "for obvious reasons it was not free because they were going to have relevance and possible new customers" Two weeks ago the server went down for no reason, from that day on I entered a ticket and wrote every day what was happening and they only told me "please wait" Today they finally answered me, after I searched for them again myself and what they tell me is that the server hardware failed and that now I must pay to recover the information
His comment was that they are not responsible for the hardware, the first company I have seen that does something like that, because it is what they sell, I mean they are not responsible for what they sell.
And also charging to recover my own information, that is where a possible fraud leads, they give you a server for a while, use it, then "something happens" and to recover the information you must pay
I understand if it was due to something that a customer did or a customer recovered a bakcup for example, but by mistake of their own products
Now, I have all of this mentioned backed up by emails and with evidence, in case anyone wants to demonstrate what I have mentioned, I am happy to share it.
I hope it doesn't happen again with any person, because in the end two months of programming and data that I had on that server are lost and I can do it again, but the experience and lack of professionalism I hope it doesn't happen to anyone again.
