Complaint about Bluehost Support Staff Sybbale, Sneha, and Harshitha.
Complaint about Bluehost Support Staff Sybbale, Sneha, and Harshitha.
I am a professor of English at a Japanese university. I have used the Blueh
...ost Hosting service for more than 20 years for my courses at two universities. My students use my Moodle website content as a core course tool.
On August 28, 2024, I was following the instructions in the
Bluehost cPanel instructed me to update my outdated version of Moodle 4.2 to Moodle V. 4.4.2. After proceeding, the updating process froze before completing the update.
This has happened on previous occasions in the past years (I have used Bluehost Hosting for more than 20 years), and Bluehost Support has always been able to solve my problems under the same conditions. This year, after three attempts with three different Bluehost support people, they could not solve the problem as quickly as in past years. I tried to follow the same steps as in past years, but the Bluehost cPanel has changed since April 2023.
In fact, this year all three Bluehost people (Sybbale, Sneha, and Harshitha.) gave me the same generic ("canned") instructions to "DYI" and report the results to them. I have documented chat recordings if you want to read through the long, unsuccessful chat discussions.
This has been extremely frustrating and disappointing, especially since I have been using Bluehost for over 20 years. Sybbale, Sneha, and Harshitha are unknowledgeable and unenthusiastic about going above and beyond their minimal abilities to solve customer problems.
After 20-plus years, I am now in a panic about finding a new hosting service and setting up my Moodle website before the new semester commences in a couple of weeks. I hope and pray you avoid Bluehost and this exact situation. Fortunately I am having great success with my new hosting service Hostinger. The service is much more user friendly and the support staff have already provided me with understandable guidance to rebuild my website using their hosting service.
I hope I have helped someone avoid the same problem. Avoid Bluehost. It's cheap but widely known for POOR customer service. After 20 years, add me to that long list.
