Ein Anruf bei dogado (sehr kurze Wartezeit – unter 1 min.) und alles war geklärt. Haben mir sogar KOSTENFREI auf meiner Wordpress-Seite die Einstellungen usw. gemacht. Ein großes Dankeschön an das Team. War alles unkompliziert und alles wurde per Mail nach der Durchführung mir noch mal bestätigt und später hinterfragt ob alles i.O. ist. Ganz deutliche 5 Sterne

oth accounts were closed without my consent. I never asked for the second account to be canceled, and suddenly I lost access to a service I had already paid for. What is even more frustrating is the lack of proper communication and support. Instead of resolving the issue, I was left without clear answers or a solution. I requested to escalate the matter and speak with a manager, but this was not properly addressed. This situation feels unprofessional and unfair. Closing a paid account without explicit permission is not acceptable, especially when it affects business operations. I hope the company improves its customer support and internal processes, as this experience was very disappointing.